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XEROSOX IS THE ORIGINAL VACUUM SEALED BANDAGE AND CAST COVER

Customer Service

Shipping

We offer a variety of shipping options with competitive rates and convenient delivery times -- as well as free shipping with First Class.
Orders confirmed before 5pm Eastern Time - Monday through Friday, will ship the same day.

  • Orders placed on the weekend will ship the next business day (Monday).
  • First Class Mail typically takes 3-5 business days for delivery within the USA. Internationally, First Class Mail relies on your country’s postal service and delivery times vary.
  • Guaranteed UPS shipments: UPS has a day-definite delivery for your order. If a delivery attempt at your shipping address is not made by the day specified you are eligible for a refund on the shipping charges. Saturday delivery is not available.
  • We offer UPS shipping to USA shipping addresses only.
  • UPS does not ship to PO boxes. Please provide a physical address for UPS shipments.

Shipping times are calculated using working days (mon-fri). Please see chart below:

 
     

 

UPS will attempt a delivery at your shipping address on the NEXT business day (mon-fri) from the ship date.  

 

UPS will attempt a delivery at your shipping address TWO business days (mon-fri) from the ship date.  

 

UPS will attempt a delivery at your shipping address THREE business days (mon-fri) from the ship date.  

 

Typically 3-5 days. May take longer.  

Customers will receive a UPS tracking number or a USPS confirmation number at the time of shipment for their online orders VIA email.

Returns/Exchanges

If the XeroSox you have ordered isn’t the right size please contact us:
877-937-0769 (Within the USA)
+1 805 201 1675
(International)
Alternatively email us . We will do our best to resolve the situation.

We CANNOT resell any product due to hygiene considerations. Doing so would put our customers at risk of infection. Therefore we CANNOT ACCEPT RETURNS AND DO NOT ISSUE REFUNDS.

Your XeroSox is covered by a 'no fault' 90-Day Replacement Warranty covering any rips or tears from any type of use.

 

 

Public Holidays

We are closed and are unable to ship on the following 2010 Public Holidays:
Memorial Day - May 31, 2010
Independence Day (observed) - July 5, 2010
Labor Day - September 6, 2010
Thanksgiving Day - November 25, 2010
Day after Thanksgiving - November 26, 2010
Christmas Eve - December 24, 2010
Christmas Day - December 25, 2010
New Year's Eve - December 31, 2010
New Year's Day - January 1, 2011

     
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Copyright XeroSox Ltd. 2010